Help & FAQs
How long will my order take to arrive?
Orders to UK and Europe will usually take 5 working days.
Orders to USA and the rest of the world will usually take 10 working days.
If your order is taking longer, please contact us at firstname.lastname@example.org
What currency will my order be processed in?
All orders will be charged in GBP, subject to your banks exchange rate at the time of ordering.
How much will my shipping cost?
Our shipping prices are based on the weight of the items purchased. The heavier the package, the more expensive the shipping will cost. These prices will always be displayed before you checkout.
Express Shipping is only available in UK (£5.99) and Ireland (£4.99).
Free shipping is available on UK orders over £40 and USA orders over $50
We do not refund for any delays in postage of any kind.
Do Life and Looks ship to my country?
Yes, we ship all over the world.
Is there tracking available on my order?
All UK and Ireland parcels have a tracking number. You will receive a tracking number in your dispatch email, along with a link on where/how to track it.
If you are shopping from outside the UK and wish to track your parcel, please select one of the following delivery options:
- Signed For EU Delivery
- Economy Signed For Row
What if I receive the wrong product?
If you think you have received the wrong product, please send a photograph of the item in question and a photograph of the invoice you received with your order to email@example.com and we will resolve this for you immediately.
What happens if my product arrives damaged?
Please email us a picture of the damaged item. We will then either issue you with a refund or resend your order.
In what circumstances can I request a refund?
If you would like a refund, you must contact us within 48 hours of receiving your item/s. If product packaging has been opened then it doesn’t qualify for a refund. If you have simply changed your mind and the item is unopened please email us and we will provide you with a returns form along with an address to send it to. Please note that we do not provide return labels and you will need to pay for return shipping.
How long does it take to process a refund?
A refund can take up to two working days to process and may take anything up to 10 working days to hit your bank account, depending on where you live and who you bank with.
I have not received my Free Gift or Free Sample?
We will always do our best to supply the Free Gift that your purchase has qualified for. However, free gifts and samples can go out of stock quickly and are therefore subject to availability.
I am trying to order but the website says my items do not qualify for delivery?
If you are ordering from outside the UK, there are various products that are restricted and cannot be shipped to USA and the Rest of the World because they are flammable or contain alcohol. These include:
- Compressed or Pressurised Containers (e.g. Deodorant Spray Cans)
- Nail Polish/Nail Polish Remover
The website will only let me order a certain quantity of the product I want?
If you are trying to purchase multiples of a certain item and the website is restricting you, it means that this is how many we have left in stock. There is no limit on how much you can purchase on Life and Looks as long as we have it in stock.