Returns Information

Returns Authorisation

Before returning any item please contact us for authorisation to do so and complete the returns form which you will be sent. Please note that we reserve the right to refuse any return which does not include a returns form.


Packing the Item

Wrap the item securely and include the invoice along with your completed returns form, usually the packaging in which the item was sent can be used for its return.


Replacement or Refund

We will ask you if you would like us to replace the item (provided it is still available) or refund your card. If your item becomes faulty we will honour any guarantee offered by the manufacturer. We will only refund the delivery costs, up to the value of our out going shipping costs. Ghd have personally requested that any faulty stylers be returned directly to them by following this link: GHD RETURNS.


Returning an Unwanted Item

You may cancel your order up to 7 working days starting the day after delivery, for a full refund. Goods must be returned within 21 days and are refunded within 30 days. Please note the following terms.

  • We will only refund the delivery costs up to the value of our outgoing shipping costs and if the return is a result of our error.
  • We cannot refund or exchange an opened item unless it is faulty.

Returns Address

All returns should be posted to the following address:

Life & Looks
963 Upper Newtownards Road
Belfast
BT16 1RL

Please note, we will only declare a package as being lost in transit 14 days after the latest estimated delivery time. Refunds and replacements will not be processed until such time. This is due to delays which can occur in the delivery of your package and which are outside of our control.