Delivery Information

We make every effort to get your items to you as quickly as possible. You can choose from our range of shipping options depending on how quickly you need your items to arrive. Delivery dates are estimated after dispatch date. Please note, for all shipping methods, we cannot declare a parcel as officially lost until 14 days after the latest estimated delivery date.


Covid-19 Delivery Information

In response to COVID-19, please note Life & Looks and our carriers are adhering to all regulations and guidelines provided by the government and local public health authorities to ensure the health and wellbeing of both drivers, staff and our customers.There is currently no impact to our delivery services at this stage, however any changes that occur will be updated in the relevant section below. All carrier guidelines and measures can be found by visiting the nominated carrier website.


UK (Inc NI) Delivery

Standard UK delivery is FREE on all orders of £40 and over from Life and Looks. We deliver most items Monday to Friday, 7.30am - 6.00pm (although some of our carriers may deliver slightly earlier or later). On rare occasions, some items may be delivered outside the published timed windows.


International Delivery

We ship parcels worldwide on a daily basis from as little as £3.00. All of our international parcels are sent through the postal system.


Your Delivery Options

Free Shipping only applies to Orders weighing less than 3KG
Delivery OptionDelivery TimeDetails
UK Economy Delivery5 Working DaysExcludes public holidays.
Free Shipping over £40.00.
Maximum weight 5kg.
UK Express DeliveryDelivered within 2 working days when ordered before 12.00pm.Excludes public holidays.
Please ensure to provide a contact telephone number.
Delivered by DPD Express tracked.
Economy USA Delivery

Delivered within 10 working days

(Subject to customs checks)

Excludes public holidays.
Restricted Products include Aerosols, Perfumes, Aftershaves.
 
DHL Express Tracked & SignedDelivered within 1-2 working days
when ordered before 12.00pm
Excludes public holidays.
Restricted Products include Aerosols, Perfumes, Aftershaves.
SMS Alert regarding Order Delivery
Tracked and requires a signature on delivery.
IrelandDelivered within 3 working days when ordered before 12.00pm.Excludes public holidays.
Please ensure to provide a contact telephone number.
Delivered by DPD Express tracked.
EU Super Saver Delivery

Delivered within 10 working days.

(Subject to customs checks)

Excludes public holidays.
EU Economy Signed For Delivery

Delivered within 10 working days.

(Subject to customs checks)

Excludes public holidays.
Tracked and requires a signature on delivery.
ROW Super Saver Delivery

Delivered within 10 working days.

(Subject to customs checks)

Excludes public holidays.
ROW Economy Signed For Delivery

Delivered within 10 working days.

(Subject to customs checks)

Excludes public holidays.
Tracked and requires a signature on delivery.

Deliveries to multiple addresses

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.


Who will deliver my order?

Depending on the weight and delivery method you choose for delivery, this may vary. However, we only operate with a number of experienced partners, specifically TNT, Spring Global and DPD.


What to do if your order hasn't arrived

Our first time delivery rate is consistently above 98%. We cannot declare a parcel as officially lost until 14 days after the latest estimated delivery date. Please see our terms and conditions for further details.


What will my parcel look like?

Our parcels are discreetly packed in unmarked packaging. We try to do our bit for the environment so use clean recycled shredded cardboard and paper to protect parcel contents.


Restrictions

Due to International Aviation Legislation, we are unable to send some products to certain destinations as they are prohibited. We are unable to send aerosols, aftershave, perfume or nail polish to any non UK or Ireland destination. For more information please contact us.